1. Look at the Universal Class video on “An Introduction to Operations Management.” It is 10 minutes long. Write a short commentary (approximately 350 words) using the suggestions below to complete your essay.
2. Suggestions for your commentary.
i. Talk about one or more of the topics covered in the video.
ii. What did you learn from the video that you didn’t know before?
iii. What questions were raised in your mind by the discussion in the video?
iv. Did the video stimulate your interest in any particular aspect of operations or supply chain management?
Read pages 4 through 67 in Operations Management, 7th Edition, by Slack, et al., and answer the questions listed below.
v. In your own words, what is operations management?
vi. Describe the three core functions of business – one of them is “operations”?
vii. What is at the heart of the creation of goods and services?
viii. What are the main inputs into the operations process?
ix. What is the difference between a “business model” and a company’s “operating model?”
x. What is the relationship between business strategy and operations?
xi. What is the significance of process management in the field of operations?
xii. What is the concept of the “triple bottom line” and its relationship to operations management?
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