Instructions

Please find attached the case study and video link for the case study
You will need to read the briefing notes, and watch the video.
You will need to answer two questions:
1: What does quality mean to Kawai as an organization, what are its implications throught
the company?

  1. What benefit would Kawai obtain by certification to BS EN ISO 9001:2015?
    This is the link to the video, https://www.youtube.com/watch?v=FFIHUQ2svMo

This is important, and you will really need to watch it and read the case study in order to answer
the questions.
Each question write around 1 page and half just from ink and case study

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