- What do you do if you have to return or exchange the item? What is the policy? Is there
a time limit? How do you do this? Are there any fees/charges that the customer must
- What security measures are used to ensure that the identity of the customer is protected?
- What forms of payment are accepted?
- Are there any shipping costs? Who pays them? How much are they?
- Are there any taxes? How much are they?
- Are there any other fees on online purchases from international companies (i.e.: outside
of North America)? Describe them.
Part B –Consumer Information
As a potential online consumer, access the following site that provide consumer protection
information, then answer the questions that follow:
http://www.consumer.gov/ Consumer Information Gateway
- Describe the customs regulations regarding purchases made online.
- Describe the laws that protect consumers making purchases online.
- What should customers be aware of?
Please communicate your response to all of the above questions in Word, using whatever format
you feel is most appropriate.
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