Instructions

  1. What do you do if you have to return or exchange the item? What is the policy? Is there
    a time limit? How do you do this? Are there any fees/charges that the customer must
    pay?
  2. What security measures are used to ensure that the identity of the customer is protected?
  3. What forms of payment are accepted?
  4. Are there any shipping costs? Who pays them? How much are they?
  5. Are there any taxes? How much are they?
  6. Are there any other fees on online purchases from international companies (i.e.: outside
    of North America)? Describe them.
    Part B –Consumer Information
    As a potential online consumer, access the following site that provide consumer protection
    information, then answer the questions that follow:
    http://www.consumer.gov/ Consumer Information Gateway
    http://www.consumerinformation.ca/eic/site/032.nsf/eng/01173.html
  7. Describe the customs regulations regarding purchases made online.
  8. Describe the laws that protect consumers making purchases online.
  9. What should customers be aware of?

Please communicate your response to all of the above questions in Word, using whatever format
you feel is most appropriate.

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