1) Explain the use of social CRM in sales and marketing activities.
2) Explain the role of social media (SM) in human resources.
3) Explain the types of data in social media.
4) Explain the advantage of using social networks to connect to those with more resources.
5) Name and describe the three primary activities in the business intelligence (BI) process.
6) Define business intelligence (BI) and BI systems.
7) Describe the functions of data warehouses and the need for them.
8) Define the three levels of decision making with examples.
9) Explain the importance of using task lists.
10) Define enterprise information systems, and describe their characteristics.
11) Define dynamic processes and list their characteristics.

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