What soft skills were required in the two organisations? What sort of balance was there between soft skills and technical skills? 2 What effect did this have on (a) the workers, (b) their work and (c) their employers? Whom did the soft skills benefit? 3 How does knowing about workers’ technical skills help us to understand this? 4 Think about another job that you are familiar with. What soft skills and what technical skills are required? Do they advantage the employee or the employer? 5 What effect does an emphasis on soft skills have on workers? For further details of this case study see Grugulis and Vincent

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